Troubles

Possible Cause

Solutions

Cannot be Powered

The power is off

Check the power under the sink

Not be plugged correctly into the power outlet

Check the connection between the plug and the power outlet

Problem with the system itself

Try another power outlet

Zero Water Flow

Filter expires

Change filter

Low water pressure

Check if the water pressure is between 14.5 PS and 87 PSI

Water supply is off.

Turn on the feed water adapter or water supply valve

Incorrect filter installation

Re-install the filters

A tubing is bent

Check all tubing and remove any bent one

Low Water Flow

Filter expires

Change filter

Leak from tubing

Check and ensure all tubing are installed correctly

Low water temperature.

Be sure water temperature of 41-100 ℉

No Display on the System

Save power

the screen display and indicators will go off 5 minutes after the system stops dispensing water, which is normal in this case

No power

Check and make sure the power adapter is plugged in. Change

a new power adapter if it is broken.

Power adapter is broken

Tastes Like Tap Water

Incorrect tubing installation

Make sure the waste water tubing is not connected with RO faucet.

The filters are not well-installed.

Make sure the filters are placed properly.

Filter expires

Check the filter life indicators to confirm which filter needs to be replaced and replace

it at once.

Booster Pump Overworked Reminder

Continuously dispensing water for more than 30 minutes

Turn on the system again

A leak at the tubing connection between the system and the RO faucet

Turn off the power, check the tubing connection, make sure the tubing is inserted into the Quick-Connect fitting properly and firmly, then power on the system again.

Booster Pump Starting and Stopping Frequently Reminder

Internal pressure imbalance

1. Disconnect the power.

2. Turn on or turn off the RO faucet completely and remove all tubing crimps.

3. Make sure the faucet is not blocked and power is on the system again.

Loud Sound of RO System

Not positioned in a flat area

Make sure the system is placed smoothly without shaking

Placed against the cabinet

Do not place the system against the cabinet

Unstable water pressure

Check and confirm the water pressure is between 14.5 PSI and 87 PSI

Bad Water Quality

Filter expires

Change filter

Long-term no use

Turn on the tap and let the water run for 30 minutes

Poor input water

Ensure that the water source is municipal tap water

Water Leakage

Wrong installation of PE Pipe

Check all joints, fittings, and tubing connections to locate the leakage.

If the filter life indicator and water quality indicator flash red, which means there is water leakage inside the system, please take out the water container and check. Clean the container and re-install it. Then the malfunction will be fixed automatically.

Connector is broken

The pipe is leaked, the inlet 3-way valve or the ball valve is broken